The first late cancellation / rescheduling request is waived.

The second late cancellation / rescheduling request is charged $50.

All appointments thereafter will be held to a strict 24-hour cancellation policy.

Any cancellations or rescheduling requests with less than 24 hours of notice are subject to the full cost of the scheduled service.

Late arrivals are welcome but sessions will remain within the appointments originally agreed upon hour time slot.

In the past, insurance providers have taken upwards of three months to reimburse for services rendered. Acquiring payment often entails many (long) phone calls and emails. At this time, I can no longer work with insurance providers due to those factors. Aside from that, working independently allows me to incorporate several therapies into one visit to accelerate recovery and deliver a more comprehensive treatment plan tailored to you.

Skin Conditions and Infections: I kindly request that you inform me of any current skin conditions prior to your appointment. This is crucial for both our safety and comfort. Please note that I reserve the right to cancel a session without refund if a transferable or infectious condition is not disclosed beforehand.

Preparing for Your Massage: To enhance your massage experience, especially for clients with diabetes or circulatory issues, I recommend gently exfoliating and moisturizing your skin before the session. This simple preparation helps ensure a smooth, uninterrupted massage.

Hair & Jewelry: For massage clients, please remove all jewelry and affix long hair, loosely with a claw clip or scrunchie to the TOP of your head

Your cooperation in these matters is greatly appreciated

First Time Bookings:

Payment is due upon booking via Squarespace

Established Clients:

Payments are accepted via

Venmo: @Genna-Baroni

Cash

Checks: made out to Genna Baroni

Expiration:

Packages of 5 sessions expire 6 weeks after purchase

Packages of 10 sessions expire 12 weeks after purchase

Terms:

Packages are non-refundable and non-transferable

Unused sessions cannot be carried over past the expiration date

As a fitness service provider in Washington state, I am required to collect sales tax on certain services. Here's what you need to know:

All group fitness instruction services are subject to sales tax.

The sales tax rate will be applied to all group fitness classes, duets, and their packages. Jan 2025.

Force majeure events include, but are not limited to: natural disasters, severe weather conditions, acts of government or public authorities, pandemics, epidemics, civil unrest, war, terrorist activities, or any other event that makes it impossible or unsafe to provide or attend services.

In the event of a force majeure occurrence, I reserve the right to cancel or postpone sessions without liability. Similarly, clients may cancel without penalty if they are directly affected by a force majeure event. For cancellations due to force majeure, clients will receive a full credit for a future session or a refund for individual sessions, at their choice. For pre-paid packages, a pro-rated credit or refund will be issued for any unused sessions.

I will make every effort to reschedule canceled sessions as soon as it is safe and practical to do so, with priority given to existing bookings and package holders. When possible and appropriate, I may offer online or virtual sessions as an alternative to in-person meetings during force majeure events.

In the event of a force majeure situation, I will communicate any changes or cancellations as promptly as possible via email, phone, or text message. Upon resuming services after a force majeure event, I may implement additional safety measures as required by law or as I deem necessary. Clients will be informed of these measures and expected to comply.

This policy may be subject to change based on evolving circumstances. Any changes will be communicated to clients and updated on my website.

By booking a session, you acknowledge and agree to this force majeure policy. If you have any questions or concerns, please don't hesitate to contact me.